Privacy Policy
Privacy Policy
Effective date: 8 May 2025
CutKilo – one-way path to better health
CutKilograms Ltd (Company No. 15916920)
Registered in England and Wales
1. Who We Are
At CutKilo, your privacy is central to everything we do. We are a UK-based digital health service offering clinically monitored weight loss programmes, under the supervision of GMC-registered doctors. This Privacy Policy explains how we collect, use, share, and protect your personal data.
For any privacy-related queries, contact us at: info@cutkilo.com
2. The Data We Collect
Depending on how you use our services, we may collect:
a. Identity & Contact Data
– Full name
– Date of birth
– Address
– Email
– Phone number
– Proof of ID (photo ID and selfie)
b. Health & Medical Data
– Weight, height, BMI
– Blood test results
– Medical history and medication usage
– Photos (for progress tracking)
– Clinical notes and consultation records
– Responses to health questionnaires
c. Technical & Usage Data
– IP address
– Device type and browser
– Operating system
– Log files and interaction data
– Cookies and usage analytics
d. Communication Data
– Emails, messages, and enquiries
– Feedback or survey responses
3. How We Use Your Data
We use your data to:
- Deliver safe, effective weight loss support and prescriptions
- Verify your identity and age before treatment
- Coordinate services such as blood testing and pharmacy delivery
- Maintain accurate and compliant medical records
- Communicate with you via email or SMS
- Improve our clinical care, website, and digital experience
- Comply with legal and professional obligations
- We do not sell your data or use it for third-party advertising.
4. Legal Basis for Processing
We rely on the following legal bases under UK GDPR:
- Consent – when you actively opt into our services or communications
- Contract – to provide healthcare services you’ve requested
- Legal obligation – to comply with healthcare and regulatory laws
- Vital interests – in urgent cases to protect your health
- Legitimate interests – to ensure safe, secure, and functional service delivery (balancing your rights and freedoms)
5. Sharing Your Data
We share your data only when necessary, and always securely. We may share data with:
- Clinicians involved in your care
- Laboratories (e.g. Medichecks for blood testing)
- Pharmacies (to dispense medication)
- ID verification provider – Onfido: We use Onfido Ltd to confirm your identity and age. This involves processing your photo ID and a selfie using secure facial recognition and anti-fraud technology. Onfido acts as a data processor on our behalf.
- Patient record system – Semble: We use Semble, a UK-based secure platform for managing patient records, appointment history, and medical documentation. Semble complies with GDPR and UK data security
- standards for healthcare.
- Cloud and IT providers who help us host and maintain our systems (e.g. website, analytics, communications)
- Regulators or public authorities where legally required
All third parties are carefully vetted, GDPR-compliant, and bound by data processing agreements with strict confidentiality and security terms.
6. Data Security
We take data protection seriously. Your data is stored securely using:
- End-to-end encryption
- Role-based access controls
- Multi-factor authentication
- Secure, UK- or EU-based cloud infrastructure
- Data minimisation and audit logging
- Routine penetration testing and security reviews
Only authorised personnel have access to your data.
7. Data Retention
We retain your health records for a minimum of 8 years after your last interaction with us, in accordance with NHS and GMC guidelines. In some cases (e.g. for minors or specific medical reasons), we may need to retain it longer.
When data is no longer needed, it will be securely deleted or anonymised.
8. Cookies and Analytics
Our website uses essential and analytical cookies to:
- Maintain platform functionality
- Understand how users interact with content
- Improve performance and design
You can manage your cookie preferences via your browser settings. View our Cookie Policy.
9. Your Rights
You have rights under data protection law, including:
- Access – to request a copy of your personal data
- Correction – to update or correct your information
- Erasure – to request deletion where applicable
- Restriction – to limit how your data is processed
- Objection – to processing based on legitimate interests
- Data portability – to receive your data in a usable format
- Withdraw consent – where processing is based on your consent
To exercise your rights, email info@cutkilo.com.
You also have the right to lodge a complaint with the ICO: www.ico.org.uk
10. Children’s Privacy
Our services are intended for individuals aged 18 and over. We do not knowingly collect or process data from minors.
11. Changes to This Policy
We may update this Privacy Policy to reflect legal, regulatory, or service changes. If we make significant updates, we’ll notify you by email or on our website.
Last updated: 8 May 2025
TRADITIONAL WEIGHT LOSS SOLUTIONS
Achieving significant weight loss through diet and exercise can often be challenging, with many people finding it difficult to maintain long-term results. Studies show that traditional methods often lead to limited success, highlighting the importance of medical support for those needing more effective, sustainable solutions.
WHAT HEALTHY WEIGHT LOSS LOOKS LIKE
In 2022, 45% of adults in England aimed to lose weight, with 52% of these being women. Sustainable weight loss is best achieved through a balanced, calorie-controlled diet and regular physical activity, emphasising whole foods like vegetables, lean proteins, and whole grains while reducing processed foods, sugars, and unhealthy fats.
Consistency in healthy eating, exercise (cardio and strength training), proper sleep, and stress management can lead to lasting results. However, restrictive diets can slow metabolism and increase hunger, causing many to regain lost weight. Addressing factors like hormonal balance and appetite regulation is crucial to prevent cycles of weight regain.
WEIGHT GAIN - THE STATISTICS
Weight gain has become a growing concern globally, with statistics showing that approximately 75% of adults aged 45-74 are classified as overweight.
Being overweight is typically determined by calculating Body Mass Index (BMI), which assesses weight in relation to height. A BMI of 25 to 29.9 indicates overweight, while a BMI over 30 signals obesity – which can lower your life expectancy.
Crunch the numbers with our BMI Calculator
*Enter your height and weight into our BMI calculator to estimate your healthy range and see how much weight you can safely lose. We’ll use this figure as a useful indication in your initial consultation.
If you have an Asian, Chinese, Middle Eastern, Black African or African-Caribbean family background you’ll need to use a lower BMI score to measure overweight and obesity:
- 23 to 27.4 -you’re in the overweight range
- 27.5 or above -you’re in the obese range
